Customer satisfaction is important to us. We work hard to address our client’s concerns and to ensure that they are pleased with the service that we provide. It is with this in mind that our team has implemented a new web support ticketing system.
How does it work? Well, it’s easy! Website clients can click on the link below or visit the Contact Us page on the left. Next, go to How can we help you?, and click the Submit a Ticket button. This will open a web support portal that they can fill out with their request and submit to our support team.
Why the Change? This new system will create a ticket in our support team’s workstation. This means that:
- Requests will be submitted and addressed in an orderly fashion
- Requests will be addressed in a timelier and efficient manner
- Requests will not be overlooked in an inbox
- Better records of requested and provided support will be kept
Your needs are important to us. It’s always a pleasure serving you, our clients, as we continue to build great things together!